Shipping policy

At Loorine, we are committed to delivering your order safely, efficiently, and on time. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.

Order Processing

  1. Orders are typically processed within 1–3 business days after payment has been successfully received.
  2. Orders are processed Monday through Friday, excluding Sundays and public holidays.
  3. During holidays, promotional events, or periods of high order volume, processing times may be slightly longer.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information (when available).

Shipping Destination

Loorine currently ships exclusively within the United States.

At this time, we do not offer international shipping.

Estimated Delivery Time

  1. Order Processing: 1–3 Business Days
  2. Standard Shipping: 5–8 Business Days

Delivery estimates begin after your order has been processed and shipped.

Please note that delivery times are estimates only and may vary due to carrier delays, weather conditions, holidays, or other unforeseen circumstances beyond our control.

Shipping Rates

Shipping charges are calculated during checkout based on your shipping address and the products included in your order.

From time to time, Loorine may offer free shipping promotions on qualifying orders. Any applicable offers will be clearly displayed on our website.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with your tracking number.

Please allow up to 48 hours for tracking information to become available through the carrier's tracking system.

Incorrect Shipping Information

Customers are responsible for providing accurate billing and shipping information when placing an order.

If an incorrect or incomplete shipping address is provided, Loorine cannot be held responsible for delayed deliveries, lost packages, or additional shipping charges.

If you notice an error after placing your order, please contact us immediately. We will make every reasonable effort to update your shipping information before your order is shipped.

Lost or Delayed Shipments

If your order is significantly delayed or appears to be lost during transit, please contact our customer support team.

We will work with the shipping carrier to investigate the issue and help resolve it as quickly as possible.

Damaged or Incorrect Orders

Please inspect your order immediately upon delivery.

If you receive a damaged, defective, or incorrect item, please notify us within 48 hours of delivery.

To help us resolve the issue promptly, please provide:

  1. Your order number
  2. Photos of the product
  3. Photos of the shipping packaging
  4. A brief description of the issue

After reviewing your request, we will arrange a replacement, exchange, or refund in accordance with our Return & Refund Policy.

Delivery Delays

Although we strive to deliver every order within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control, including:

  1. Severe weather conditions
  2. Natural disasters
  3. Shipping carrier delays
  4. Public holidays
  5. High shipping volumes
  6. Other unforeseen events

We appreciate your patience and understanding should these situations arise.

Contact Us

If you have any questions regarding this Shipping Policy or your shipment, please contact us.

Business Name: Art Dreams LLC

Store Name: Loorine

EIN Assigned: 33-2170119

Home Address:
4901 Seminary Rd
Alexandria, VA 22311
United States

Company Address:
904 Woodson Rd A
Baltimore, MD 21212
United States

Phone: +1 (352) 642-4699

Email: support@loorine.com

Customer Service Hours

Monday – Saturday: 9:00 AM – 6:00 PM

Sunday: Closed

Public Holidays: Closed